
This past summer/fall we have been doing a lot of upgrades to our house. We are the people who do things a little at a time, as we have the money for it. Probably by the time we get it how we really want it, we'll move!! Anyway, we re-tiled the kitchen, the upstairs bathroom, and put in new carpet downstairs and on the stairway. The carpet was something we've been dying to do for a long time. Buddy always said that when we did that, we'd get a new couch downstairs, too.
So, in the middle of October, we got rid of our old couch and started looking for a new one. After several stores, we found exactly what we were looking for. They were out of stock at the moment though, would we mind waiting 2 weeks before we got it?? Sure, we figured 2 weeks wasn't too bad. Well, 2 weeks came and went and we heard nothing. I called the furniture store and was told that it wasn't in yet (obviously) and they would call when it was. I waited another week, still no call, so I called back again. This time I was told it would be in by the end of the week. By Friday, I called AGAIN (can you tell I was getting impatient by this time?) and was told I would have to speak to my salesperson (obviously, there was a problem). Not having been particularly impressed with my salesperson, I asked to speak to the manager instead. He assured me he would look into the situation since it was the first he'd heard of it (yeah, right), and would call me back in 15 minutes. 3 hours later (seriously, can no one call me back here???), I called him back. Apparently the manufacturer had underestimated the amount of couches they would have to produce and they were behind. It would be another 2 1/2 weeks, at least. By this time, I was more than frustrated with this store, and ready to cancel my order, but faced with a dilemma - cancel and have to search for something that wasn't exactly what we wanted (we had already searched several stores), or wait it out (we had waited this long, what was 2 more weeks?).
Last week was the week the couch was supposed to come in - no phone call came. So, on Monday morning, since I was in the area anyway, I decided to swing by the store. When we got there, Colton asked what we were doing there. I told him we were going to yell at the couch people. His eyes got big and he said "Really?" It was quite funny. I went in the store ready to cancel my order, and lo and behold, the couch had come in on Friday. (Funny how no one bothered to call me since then - I think they have black-flagged my account :) ). Needless to say, we got the delivery set up for this morning, and I demanded my delivery fee refunded, which they did, probably to get rid of me as quickly as possible - lol!! Anyway, the couch came this morning, and looks great! It is so nice to finally have something to sit on downstairs again! What an ordeal! And, by the way, if you are wondering where I bought the couch, it was Furniture Warehouse. Not a store I would recommend ever again.